Policies and Disclaimers

Terms and Conditions of Use for Zanoss 

Last Updated: 28th of December, 2023
 
1. Acceptance of Terms
By accessing and using the Zanoss (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.
 
2. Description of Service
Zanoss provides online mental health session services to adults and minors. These services include, but are not limited to, individual sessions, group sessions, and other mental health-related resources, conducted via online platforms.
 
3. User Eligibility
The Service is available to both adults and minors. Minors must have consent from a parent or legal guardian who will agree to these Terms on their behalf.
 
4. Privacy and Confidentiality
Your privacy and the confidentiality of your information are paramount. Please refer to our Privacy Policy for detailed information on how we handle your personal data.
 
5. User Responsibilities
Users are responsible for providing accurate and current information. Users must attend scheduled sessions on time. Users agree to use the Service in a lawful manner.
 
6. Consent for Treatment of Minors
For minors using the Service, a parent or legal guardian must provide consent for treatment and agree to these Terms on behalf of the minor.
 
7. Payment and Cancellation Policy
Fees for services and details regarding cancellations and refunds are outlined in our Fee Schedule and Cancellation Policy, which are integral parts of these Terms.
 
8. Limitations of Online Mental Health Sessions Disclaimer
While online mental health sessions can be effective, it may not be suitable for everyone. Users with severe mental health issues or in crisis situations are advised to seek in-person professional help.

 

9. No Emergency Services
Zanoss does not provide emergency services. In an emergency, users should contact local emergency services immediately. These services include but are not limited to: 
Local Law enforcement: DIAL THE NUMBER 911
Local medical emergencies and fire department: DIAL THE NUMBER 911
24/7 Suicide and Crisis Lifeline: DIALOR TEXT THE NUMBER 988

​

10. Intellectual Property Rights
All content and materials provided through the Service are owned by Zanoss or its licensors and are protected by intellectual property laws.
 
11. Disclaimer and Limitation of Liability
Zanoss provides the Service "as is" without any warranties, and its liability is limited to the maximum extent permitted by law.
 
12. Changes to Terms
Zanoss reserves the right to modify these Terms at any time. Continued use of the Service after such changes constitutes acceptance of the new Terms.
 
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which Zanoss is located. Any disputes arising under these Terms will be resolved through arbitration.
 
14. Contact Information
For any questions or concerns regarding these Terms, please contact us at services@zanoss.com.
 

Privacy and confidentiality Policy of Zanoss.

Last Updated: 28th of December, 2023

​

Introduction:
Welcome to Zanoss. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

​

Information Collection:

​

Personal Information: We collect personal information you voluntarily provide to us, including your name, contact details, and any other information you submit through our contact forms or consultations.

​

Health Information: As a mental health service provider, we may collect sensitive health-related information necessary for your treatment and consultation.

​

Usage and Technical Data: We collect information about your usage of our website and services, along with technical data like your IP address, browser type, and access times.

​

Use of Information:

​

Your information is used to:
Provide and improve our mental health consulting services.
Communicate with you about your appointments and our services.
Comply with legal and regulatory requirements.

​

Data Sharing and Disclosure:
We do not sell or rent your personal information.
We may share your information with third-party service providers who assist us in operating our website and conducting our business.
We may disclose your information if required by law or to protect our rights and safety or the rights and safety of others.

​

Data Security:
We implement various security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction.

Your Rights:
You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

​

Policy Changes:
We may update this privacy policy from time to time. We encourage you to review it periodically.

​

Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at services@zanoss.com.
 

Zanoss Schedule and Cancellation Policy

Last Updated: 28th of December, 2023

​

At Zanoss, we value the commitment our clients make to their mental health journey. To ensure fairness and transparency, we have established the following refund policy:

​

Cancellation Timeline and Refunds:

More Than 24 Hours Notice: If you cancel your session more than 24 hours before the scheduled start time, you may be eligible for a refund. Please note, however, that a transaction fee of 10% of the session cost will be deducted from the refund amount.

​

Less Than 24 Hours Notice: We do not issue refunds for sessions canceled less than 24 hours before the scheduled start time. This policy is in place to compensate our professionals for their reserved time and ensure that we can continue to offer high-quality services to all our clients.

​

Processing Refunds:
To request a refund, please contact our support team with your booking details and reason for cancellation.Refunds will be processed to the original payment method used at the time of booking. Please allow a certain number of business days for the refund to be reflected in your account, depending on your bank's policies.

​

Rescheduling:
Instead of canceling, you have the option to reschedule your session, subject to availability. Please contact us at +1-704-826-2062 to arrange a new appointment time.

​

Changes to the Policy:
Zanoss reserves the right to modify this refund policy. We recommend reviewing it periodically for any changes.
 

​Last Updated: 28th of December, 2023

​

Description of Online Treatment:
We utilize various techniques tailored to the minor's needs, including our Zanoss System. Each session typically lasts between 45 to 60 minutes. The frequency and number of sessions will be based on an initial assessment, and may be adjusted over time
 
Consent to Online sessions with Zanoss:
I, [Parent/Guardian's Full Name], as the parent or legal guardian of [Minor's Full Name], hereby consent to and authorize Zanoss to provide online mental health sessions to the minor.
 
Acknowledgment of Online mental health sessions Nature:
I understand that online sessions at Zanoss may differ from in-person sessions in terms of interaction and technique. I am aware of the benefits and limitations, including potential privacy and technology risks.
 
Confidentiality in Online Settings:
I acknowledge that Zanoss is committed to maintaining confidentiality in the online sessions. However, I understand the potential risks of breaches due to the nature of online communication.
 
Technology and Privacy:
I agree to provide the minor with the necessary technology and ensure a private and secure environment for attending online sessions with Zanoss.

Emergency Procedures:
I understand Zanoss's procedure for handling emergencies during online therapy and agree to provide necessary contact information for emergency situations.
 
Parental Involvement and Minor’s Rights:
I acknowledge the minor's rights within the sessions process and agree to participate or provide information as required for the effective treatment of the minor.
 
Voluntary Consent:
My agreement to these terms is voluntary, and I understand that I can withdraw my consent at any time, with the understanding that it may affect the continuation of services.
 
Questions and Agreement:
I have had the opportunity to discuss any concerns and understand the nature and scope of the services provided by Zanoss. All my questions have been answered to my satisfaction.
 

Last Updated: 28th of December, 2023

 Technology Dependence: Online sessions rely on internet connectivity and technical equipment (like computers, tablets, or smartphones). Interruptions or technical failures during sessions due to connectivity issues or equipment malfunctions are possible and can impact the quality and continuity of care.
 
Confidentiality Risks: While Zanoss employs secure, encrypted platforms for online sessions to protect privacy and confidentiality, the inherent nature of online communication poses additional risks of data breaches or unauthorized access compared to in-person sessions.
 
Client's Environment: The effectiveness of online therapy can be influenced by the client’s physical environment. A lack of private, quiet space may hinder open communication and the overall effectiveness of the therapy.
 
Crisis Management: Online services are not suitable for acute crisis situations or emergencies. In such cases, immediate in-person attention or intervention is required, which online platforms cannot adequately provide.
 
Assessment Limitations: Initial and ongoing assessments in an online setting may not be as comprehensive as face-to-face evaluations, which can impact the understanding of the client’s needs and the effectiveness of the treatment plan.
 
Suitability: Online mental health services may not be suitable for all clients, conditions, or preferences. Suitability will be assessed on a case-by-case basis, and referrals to in-person services may be made if deemed more appropriate.
 

Last Updated: 28th of December, 2023

​

Professional Advice Disclaimer:
The content and services provided by Zanoss, including but not limited to our website, consultations, sessions, and any written or oral communications, are for informational purposes only. They are not intended to replace or serve as a substitute for professional medical advice, diagnosis, or treatment. Clients should always seek the advice of a qualified health provider with any questions regarding a medical condition or mental health disorder. Never disregard professional medical advice or delay seeking it because of something you have read or heard from Zanoss.

​

No Doctor-Patient Relationship:
Use of our services or communication with our consultants does not establish a doctor-patient relationship. Zanoss’s services are not a replacement for clinical mental health treatment or emergency medical services.

​

Limitation of Liability:
Zanoss Mental Health Consulting, including its consultants, staff, and affiliates, shall not be liable for any damages resulting from the use or inability to use the services and content provided. This includes but is not limited to direct, indirect, incidental, punitive, and consequential damages. We are not liable for any personal injury, including death, caused by your use or misuse of our services and content.

​

Accuracy of Information:
While we strive to provide accurate and up-to-date information, we make no representations or warranties as to the accuracy, completeness, reliability, suitability, or availability of any information, products, services, or related graphics contained within our services for any purpose.

​

Third-Party Links:
Our services may contain links to third-party websites or resources. Zanoss is not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by Zanoss.

​

Changes to Disclaimers and Limitation of Liability:
Zanoss reserves the right to modify these disclaimers and limitations of liability at any time. We encourage clients to review this section periodically.

​

Contact Information:
If you have any questions regarding this Disclaimers and Limitation of Liability, please contact us at services@zanoss.com.

​

Acknowledgment:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Disclaimers and Limitation of Liability.